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Vacature Customer Wings is looking for a Customer Service Agent

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Job Description

Are you ready for your next mission? Looking for a challenging job with a young, flexible and dynamic company? Then we have the job for you! About Wings on Board Wings on Board is a dynamic and award-winning company with more than 4.200 On Board Couriers (OBC) in 125 countries. OBC's are individuals who transports goods on-board a commercial flight in a time critical situation. These can be goods from any sort of industry. For example, within the aviation sector, an OBC is a perfect solution for an Aircraft on Ground (AOG) situation. Or within the healthcare industry an OBC could be a safe and secure manner of transporting lifesaving medication. We are a fast-growing, worldwide operating company with HQ in Hoofddorp, The Netherlands and an office in Mumbai, India. We always take ‘the extra mile' in what we do best: delivering high priority shipments in the fastest and safest way! Currently we are expanding our Operations Team, so we are looking for a Customer Service Agent based in the Netherlands. A customer-oriented agent acts as a liaison, provides product / services information and resolves any issues that our customers may face with accuracy and efficiency. The target is to provide excellent service standards, respond to customer inquiries and maintain high customer satisfaction.

As a Customer Service Agent, you have daily contact with our customers (freight forwarders) and onboard couriers. You manage incoming calls and emails and quote of OBC requests within 15-30 minutes. You find the best possible flight routes to get the shipment on time at the delivery address and you book scheduled flights and hotels for our couriers. Also, you arrange pick up and final delivery of the goods for our customers. After that, you identify and assess customers' needs to achieve satisfaction. That way, you try to build sustainable relationships and trust with customers through open and interactive communication. You like to take the extra mile for our customers! You are also involved in:

  • supervising the onboard courier before, during and after the job (mission);
  • providing necessary (travel- and customs) documents;
  • proactively informing the customer on status of the job (mission);
  • financial handling/invoicing;
  • resolving potential issues during a job (mission); 
  • evaluating the mission and come up with improvements;
  • providing accurate, valid and complete information by using the right methods / tools.

Job Requirements
  • you have experience with booking travel (flight and accommodation) and/or customer support experience or experience as a client service representative;
  • you have IATA knowledge and experience;
  • you have a customer and service-oriented attitude, flexibility, and resistance to stress;
  • you are a real team player with a flexible and solution-orientated mindset;
  • it's an advance if you have worked with a Global Distribution System (GDS) like Travelport or Amadeus, and experience with Microsoft Office products and WhatsApp for Business;
  • you are fluent in English (spoken and written), additional languages are a plus;
  • our team is operational 365/24/7, we are looking for someone who likes flexible working hours. This means day, evening, night and weekend shifts;
  • logistics and customs knowledge/experience is an advantage.

Salary and Benefits
  • we offer you a fulltime position based on 40 hours per week;
  • a diverse job, where no single day is the same;
  • a competitive salary and accompanying benefits;
  • a holiday allowance;
  • a WFH allowance;
  • flexible working hours;
  • a pension plan;
  • the possibility to work from home;
  • a dynamic and international working environment;
  • in case of proven suitability, possibility of contract for an indefinite period.

Contact Us

Would you like to become a Customer Service Agent at Wings on Board? Apply immediately! You can apply for this position via this link: Please note you will need a valid working visa or permit to work in the Netherlands. - RT155068715

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