Vacature omschrijving
As a Shift Leader, you are a role model for the team and play a key role in delivering an exceptional guest experience. You lead by example, maintain the highest grooming and uniform standards, and ensure compliance with company policies. With you...
Organisation
LEONARDO ROYAL HOTEL AMSTERDAM
Het nieuwste hotel van onze keten bevindt zich direct aan metrostation Overamstel. De ligging van dit 4 sterren superior hotel is ideaal: op 5 minuten van de Zuidas en de RAI, 10 minuten van het stadscentrum en 20 minuten van Schiphol Airport. Het hotel heeft 18 verdiepingen en 490 kamers met een fris, innovatief design en moderne apparatuur van hoge kwaliteit. De 1.200 vierkante meter aan conferentieruimte is verdeeld over 11 meeting rooms en een gigantische ballroom; de perfecte locatie voor grote evenementen en congressen! Leonardo Royal Hotel Amsterdam is het grootste hotel van de gehele keten in Europa. Prachtige uitzichten over de stad en de meest verfijnde smaken in restaurant Vitruv maken dat gasten zeggen ‘Now we're talking'!
WIJ ZIJN ONS ZELF EN WERKEN HARD, MET PLEZIER.
Gastvrijheid, zelfstandigheid en enthousiasme vinden we belangrijk. Onze gasten zijn onze passie en we zijn oprecht in hen geïnteresseerd! Maak jij van elke gelegenheid een feest door jouw gasten op een geheel eigen en persoonlijke manier te verrassen? Wij zoeken niet naar kennis, maar vooral naar jou. Wie ben jij en wat is jouw passie? Bekijk of jouw baan tussen onze vacatures staat en vertel ons jouw verhaal.
WAT WERKEN BIJ LEONARDO HOTELS ZO TOF MAAKT?
Al jouw collega's zijn net zo gemotiveerd en gepassioneerd over het vak als jij. Blijf jij je voor de volle honderd procent inzetten? Dan geven wij jou alle ruimte om nóg verder door te groeien. Bijvoorbeeld met gerichte cursussen en opleidingen. We houden je graag gezond en energiek. Daarom hebben we een bedrijfsfitnessregeling voor je. Natuurlijk zorgen we ook voor een goede reiskostenvergoeding, en een collectieve zorg- en schadeverzekering. En dan zijn er nog de andere, luxe voordelen van werken bij een hotel: je kunt je tegen een speciaal tarief in de watten laten leggen, in al onze hotels en restaurants.
Vragen of een (open) sollicitatie? Bekijk onze vacatures op www.werkenbijleonardohotels.nl!
Job Description
As a Shift Leader, you are a role model for the team and play a key role in delivering an exceptional guest experience. You lead by example, maintain the highest grooming and uniform standards, and ensure compliance with company policies. With your strong communication and leadership skills, you create a positive and motivating work environment while ensuring smooth daily operations. You are proactive, guest-focused, and committed to maintaining high service, quality, and operational standards across the department.WHAT WILL YOU DO?
- Plan and coordinate the daily service operation, including upcoming events, site inspections, reservations, and business levels.
- Monitor and follow up on sick leave procedures to ensure adequate staffing and operational continuity.
- Ensure the highest standards of cleanliness, hygiene, and food safety throughout the department in line with HACCP regulations.
- Supervise, support, and motivate the team while ensuring daily checklists and operational tasks are completed effectively.
- Manage cash handling procedures and perform end-of-day financial processes using Micros.
- Utilize and oversee the reservation system (Formitable) to ensure accurate guest management.
- Conduct daily team briefings to communicate important operational updates, goals, and priorities.
- Maintain effective shift handovers with fellow Shift Leaders, Supervisors, and Managers to ensure seamless operations.
- Identify opportunities for operational improvements and contribute ideas, processes, and best practices.
- Coach, mentor, and develop team members, helping them build their skills and grow within the business.
- Work closely with all F&B outlets, including Banqueting, Bar, Restaurant, Breakfast, and Kitchen teams, to deliver a consistent guest experience.
LEONARDO ROYAL HOTEL AMSTERDAMA hub of tourism, business and creativity. Amsterdam is one of Europe's most vibrant and exciting cities. The tranquil waterfront location of the Leonardo Royal Hotel Amsterdam echoes the city's iconic canals and bridges, and the stylish interiors reflect Amsterdam's hip design heritage. Popular attractions are a brief train ride away from this modern, high-rise accommodation, and business travellers will appreciate easy access to the RAI Convention Centre, Schipol Airport and the A10 motorway*.
Job Requirements
WHO ARE YOU?
- You have previous experience in a supervisory or leadership role within hospitality, food & beverage, or hotel operations.
- You are passionate about delivering outstanding guest experiences and leading teams to success.
- You have strong communication and interpersonal skills and can build positive relationships with colleagues and guests.
- You are organized, proactive, and able to maintain overview in a fast-paced environment.
- You are confident in making decisions and taking responsibility during your shift.
- You have a hands-on mentality and lead by example on the operational floor.
- You are flexible and willing to work evenings, weekends, and holidays when required.
- Knowledge of Micros, Formitable, and HACCP regulations is an advantage.
- You are fluent in English; additional languages are a plus.
WHAT'S IN IT FOR YOU?
- Salary range mentioned is monthly gross and for employees aged 20 and over.
- Travel allowance for commuting distances of 10 kilometers or more.
- Overtime can either be paid out or converted into additional time off.
- Extensive opportunities to attend training courses and further develop yourself.
- Career growth opportunities within the organization.
- Purchase products at a discounted rate, such as an (electric) bicycle or mobile
- phone, with an average tax benefit of 40% through FiscFree.
- Access to an employee benefits program for hotel stays.
- A unique experience where you can enjoy an overnight stay, including dinner and breakfast, to fully get to know your workplace.
COME SOON TO DRINK COFFEE WITH US!
Let us know if you want to become part of our team! We would like to receive your motivation letter and resume. Questions? Contact the recruitment department: (klik op de solliciteer button)
Salary and Benefits
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Ref.nr.:178322-UZP-NL-FPC-210814 - RT204215912