Vacature omschrijving
As a Front Office Agent (f/m/d) in Part-Time (2 to 4 days per week), you'll be the first point of contact for our guests. You'll make them feel at home from the moment they step in. You'll play a vital role in delivering a g...
Organisation
Who we are
At Staybridge Suites, we're at the heart of a movement. We exist to help guests conquer the rat race and live the life they believe in, even while on the road. A traditional hotel doesn't always cut it, and we know that when traveling for days, weeks or even months at a time, it's the little (and big) things you can't fit into a suitcase that truly matter.
Since 1997, it's been our simple mission to provide guests something different. Distinct. More space and a greater sense of community that breaks down the walls of monotonous, restrictive travel…to help you feel unconfined…and experience a Break from the Travel Norm.
The Venue
Staybridge Suites The Hague – Parliament is located in the heart of The Hague and offers 101 comfortable suites with fully equipped kitchen including hot breakfast buffet and Wi-Fi throughout. The Living Room gives guests the opportunity to settle-in and unwind, the Den is available for meetings. Guest can stock up their groceries from the Pantry, which is open 24 hours. Furthermore a fitness & laundry room and onsite parking are available. From Monday until Wednesday an Evening Social is held where guests are able to relax with drinks and snacks and have the chance to meet their neighbours and the team.
Job Description
As a Front Office Agent (f/m/d) in Part-Time (2 to 4 days per week), you'll be the first point of contact for our guests. You'll make them feel at home from the moment they step in. You'll play a vital role in delivering a great guest experience and ensuring everything runs smoothly at the front desk.
Ambassador, host, awesomeness, people and planet personAs the first point of contact for everyone who walks into our hotel, you are the go-to person at the front desk. You are responsible for everything from check-in, upselling our products and services, The Hague expert to check-out. In this beautiful hotel you don't have to hide behind a reception desk but walk around so the guest is really the centre of attention. You'll be happy to explain and give them some great tips on how to explore the beautiful city of The Hague on one of our rental bikes.
Guests can come to you for all the ins and outs of Staybridge Suites and The Hague. Whether it's recommending great places to eat, helping with the transport, or just having a nice conversation, you've got it! It will give you energy to connect with guests all day long and serve free delicious coffees. You will also be busy enrolling IHG memberships, selling room upgrades and switching between different departments and solving complaints and possible problems. This way every day flies by. Staybridge Suites The Hague - Parliament is a long stay concept where we as a team really want to give the guest a feeling that they are at home.
Job Requirements
- Hospitality is in your DNA, you know what the guest needs
- Preferably you have experience in (international) hotels or in the hospitality industry
- Excellent communication skills in English (Dutch or other languages are a plus)
- Preferably you live in or near The Hague
- You have a proactive attitude, can switch quickly and pick up working with different systems
- You are a team player but can also work independently
- Affinity with Opera is a plus
- It is useful if you already have experience with complaint handling and knowledge of HACCP
Salary and Benefits
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Ref.nr.:176219-UZP-NL-FPC-120511 - RT199802424