Vacature omschrijving
Front Office Internship Adventure Awaits You!
Discover an internship position full of challenge and growth! Join our team at Moxy & Residence Inn Houthavens Amsterdam, part of Marriott Hotels & Resorts
Organisation
The Moxy and Residence Inn Houthavens is the first dual branded property in The Netherlands; 2 hotels operating in 1 building! Residence Inn by Marriott is an extended stay brand whereby our guests stay for longer periods of time. It is up to us to make them feel at home with our family of associates! All rooms are suites with more living and working space than you would find in any other hotel room, including a fully equipped kitchen in every suite! Our guests want to Maximize their stay and we are here to help them do that; by offering grocery services, complimentary daily breakfast and of course refer them to the places to be in Amsterdam!#ATTHEMOXY we created a free-spirited place where our guests can do all that crazy stuff they would never think of doing at home, together with likeminded spirits they had otherwise never met! The Wi-Fi is speedy and the cushy beds are freshly made, but more importantly, the bar is always open and ‘the crew' is always on duty to serve. Our crew can do it all! Bartender, greeter, front desk attendant, speedy internet surfing problem solver… all you, all of the time.
Job Description
Front Office Internship Adventure Awaits You!
Discover an internship position full of challenge and growth! Join our team at Moxy & Residence Inn Houthavens Amsterdam, part of Marriott Hotels & Resorts as a Front Office Intern! We offer an internship position that not only sharpens your skills but also opens the door to a world of opportunities! As a Front Office Intern, you will be the director of first impressions! From a warm welcome to hassle-free check-ins, you'll set the tone for an unforgettable stay.
Moxy & Residence Inn Houthavens is managed by Vertiq Hospitality Partners, formerly known as Cycas Hospitality, established in 2008. Vertiq Hospitality Partners is evolving from a hotel management company to an operating partner with a clear Vision: to be the trusted operating partner in European hospitality investments.
What we offer you!
- Internship Allowance of €650 per month (based on a full-time, 38 hours a week, internship). This amount is including travel allowance and other expenses)
- Vertiq smiles Reward & Celebration program.
- The best project you will ever work on is you! So let us help you grow with our guidance and training possibilities.
- Free Parking
- Growth opportunities within your hotel & Vertiq
- The best project you will ever work on is you! So let us help you grow with our guidance and training possibilities
- Being part of a fast-growing hospitality company; Vertiq Hospitality, where you can internally move to different Brands
- Vertiq employee and friends & family rate at all hotels within the portfolio.
- Marriott employee and friends & family rate with more than 8,000 hotels in over 100 countries
- 50% discount on food & beverage at most of the Vertiq properties.
- A fun, spirited workplace where we put people at the heart of everything and our team get to be their true self!
What you will do during this internship:
- Welcome guests with a friendly and enthusiastic attitude
- Check guests in and out and provide a smooth arrival and departure experience
- Answer guest questions and provide information about the hotel and Amsterdam
- Handle guest requests and help solve any issues or complaints
- Assist guests with reservations, changes and cancellations
- Answer telephone calls, emails and other guest enquiries
- Prepare for daily arrivals and departures
- Check reservations and special requests to make sure everything is ready for our guests
- Learn and work with the hotel's reservation and Front Office systems
- Process payments and assist with cashier and administrative tasks
- Communicate with Housekeeping, Maintenance, Food & Beverage and other departments
- Follow up on guest requests and make sure they are handled correctly
- Help maintain a clean, organised and welcoming reception area
- Assist with the smooth running of the Front Office during the shift
- Learn how to handle different guest situations and find appropriate solutions
- Contribute to creating the fun and personal Moxy guest experience
- Help make Residence Inn guests feel at home, especially guests staying for longer periods
- Learn about hotel safety procedures and what to do in emergency situations
- Participate in team meetings, training and other hotel projects
- Work different shifts, including mornings, evenings, weekends and public holidays
Who are you?
- You are eager to learn and creative
- You master the English language, Dutch is an advantage.
- You follow a relevant MBO/HBO study (hotel - facility - tourism)
- You are sociable and enjoy working in a diverse team
- You are flexible and able to work different shifts, including weekends and holidays
- Passionate to work in a team
Interested? Let's connect!
Job Requirements
Meer informatie over de functiebeschrijving, zie hierboven.
Salary and Benefits
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Ref.nr.:178459-UZP-NL-FPC-280813 - RT204503161