Vacature omschrijving
About UsDe Pijp Boutique Hotel is an intimate, high-end design property situated in Amsterdam's most vibrant, artistic neighborhood. We provide an authentic, premium experience for modern travelers who value exceptional s...
Organisation
De Pijp Boutique Hotel is een charmant en stijlvol hotel in het hart van de bruisende Amsterdamse wijk De Pijp, op slechts 600 meter van de Heineken Experience en 1,9 km van het RAI Convention Centre. Het hotel kijkt uit over het rustige Sarphatipark en combineert comfort, karakter en authentieke lokale charme.Alle kamers zijn voorzien van een hoogwaardige airconditioning van Daikin, wereldwijd marktleider in klimaatbeheersingstechnologie, razendsnelle Wi-Fi, een smart-Hotel TV met streamingmogelijkheden en IP TV zenders (100 nationale en internationale zenders), waarvan sommige een prachtig uitzicht bieden op het park. Gasten kunnen in het hele hotel gratis gebruikmaken van WiFi en profiteren van een 24-uursreceptie.'s Ochtends serveren wij een uitgebreid ontbijtbuffet met versgebakken broodjes, croissants, granola, seizoensfruit, vleeswaren, kazen, vruchtensappen, melk en onbeperkt koffie en thee. In de avond is onze gezellige bar geopend, waar lichte snacks en een selectie van Nederlandse en internationale dranken worden geserveerd. In de tuin kunnen gasten bovendien genieten van een levensgroot schaakspel – een speelse knipoog naar de geschiedenis van het hotel.Het hotel wordt omringd door lokale cafés, bars en restaurants en ligt op slechts vijf minuten lopen van de beroemde Albert Cuypmarkt. Theater Carré ligt op slechts 1 km afstand, het Rijksmuseum op 1,1 km en Schiphol Airport bevindt zich op slechts 10 km van het hotel.
Job Description
About UsDe Pijp Boutique Hotel is an intimate, high-end design property situated in Amsterdam's most vibrant, artistic neighborhood. We provide an authentic, premium experience for modern travelers who value exceptional service, character, and local charm. Because we operate as an exclusive boutique property, our team is small, agile, close-knit, and deeply passionate about genuine hospitality.We are looking for an inspiring, hands-on Front Office Manager to lead our guest experience, manage daily reception operations, and serve as a vital pillar of our small management team.Position SummaryAs the Front Office Manager in a small boutique setting, you are both the strategic leader and the ultimate host. This is a true "leading by example" role: because we operate with a tight, dedicated team, you will actively work regular reception shifts on the desk alongside your team. You will split your time between running flawless operational shifts (welcoming guests, handling check-ins/check-outs) and managing the administrative, reservation, and leadership responsibilities behind the scenes.Key Responsibilities
- Operational Shifts: Actively work standard front desk shifts, providing a warm, high-end boutique welcome, handling check-ins, check-outs, guest requests, and phone inquiries.
- Team Leadership & Coaching: Recruit, train, schedule, and inspire our small reception team to deliver personalized, meticulous service.
- Inventory & Reservation Management: Oversee room allocations, group blocks, and rate configurations to maximize occupancy and revenue, keeping a sharp eye on our room categories.
- Guest Relations: Personally handle guest feedback with empathy and quick, creative problem-solving, maintaining our high satisfaction scores.
- Close Collaboration: Coordinate tightly with Housekeeping and Maintenance to ensure seamless room turnarounds, property upkeep, and fluid internal communication.
Job Requirements
What We Are Looking For
- Experience: At least 2–3 years of hospitality experience in a Front Office leadership or senior reception role. Experience in a boutique or independent hotel is highly valued!
- Hands-on Mindset: You love being on the floor, interacting with guests, and working shifts. You thrive in a small-team environment where everyone rolls up their sleeves.
- Systems Knowledge: Strong proficiency with modern Hotel Property Management Systems (PMS), channel managers, and basic Extranets.
- Legal Status: You must hold a valid EU passport or a valid, unrestricted Dutch work permit (BSN required). We cannot provide visa sponsorship.
- Languages: Fluency in English is required; professional proficiency in Dutch or an additional European language is a major advantage.
What We Offer
- A competitive full-time salary in line with the Horeca-CAO (scaled to your leadership experience).
- A diverse, dynamic role where your impact is visible every single day.
- A stunning, inspiring working environment in the heart of Amsterdam.
- Direct mentorship and collaboration with the Hotel Manager, offering room to grow with our boutique brand.
- Management bonus for reaching KPIs.
Salary and Benefits
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Ref.nr.:177482-UZP-NL-FPC-080714 - RT202320461