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Join Us as a Front Office Manager at Park Inn by Radisson Amsterdam City West & the Amsterdam Congress Center!
- Do you love leading a team, ensuring guests feel welcomed, and creating a seamless check-in and check...
Organisation
Park Inn by Radisson Amsterdam City West heeft in juli 2018 haar deuren geopend. Het hotel is onderdeel van VEN, een uniek complex in Amsterdam en een ware toevoeging voor de stad. Door 24/7 een werk en plezier omgeving te bieden, zal VEN nieuwsgierige bezoekers aantrekken over de hele wereld.Park Inn by Radisson Amsterdam City West is een design hotel dat een grote verscheidenheid aan belevingen biedt. Elke kleurrijke verdieping en alle 476 hotelkamers zijn ontworpen door wereldberoemde designer, Karim Rashid. Het restaurant, de bar en lounge liggen rondom het zonnige Piazza, middenin het hart van het complex.Het hotel beslaat 28.000 m², inclusief de 2.500 m² Meeting & Events Academy met 19 flexibele vergaderzalen en netwerkruimtes. De gehele verdieping zal toegewijd zijn aan vergaderen, socializen, leren, delen, netwerken en presenteren. De balzaal van 700 m² is verspreid over 2 verdiepingen en kan tot 700 gasten plaatsen.Een hotel en conferentie centrum waar gasten kunnen werken, slapen, eten, kletsen, zwemmen, borrelen, samenkomen, netwerken, zaken doen, zon aanbidden, relaxen, hardlopen of een gokje wagen.VEN biedt nog meer faciliteiten zoals een fitness en gezondheidscentrum, een restaurant, casino, appartementen en nog veel meer.
Job Description
Join Us as a Front Office Manager at Park Inn by Radisson Amsterdam City West & the Amsterdam Congress Center!
- Do you love leading a team, ensuring guests feel welcomed, and creating a seamless check-in and check-out experience?
- Do you enjoy coaching your team, optimizing operational workflows, and driving guest satisfaction while increasing revenue through upselling?
- Are you proactive, adaptable, and eager to grow in a fast-paced, dynamic, and international hotel environment?
Park Inn by Radisson Amsterdam City West is a vibrant, colorful hotel featuring an integrated Amsterdam Congress Center. With 476 rooms and 21 versatile meeting spaces, including a spacious ballroom that accommodates up to 700 guests in theatre style and a unique rooftop event area, we are one of the largest hotels for meetings and events in Amsterdam.
Located conveniently next to Amsterdam Sloterdijk station, the hotel is easily accessible by public transport and car. Designed by the renowned Karim Rashid, the property is part of the iconic VEN complex, sharing the building with Holland Casino, LimeHome apartments, World of Karaoke, and Restaurant Azura.
We are an innovative hotel, offering self check-in to our guests. This allows us to accommodate guests faster, reduce queuing lines, and spend more time engaging in meaningful conversations to personalize their stay. Join our team and experience a workplace where fun, informality, and the rich diversity of our international teams come together every day.
Job Description
As Front Office Manager, you will lead the Front Office team, ensuring a smooth and welcoming guest experience from arrival to departure. You will be responsible for maintaining operational excellence, coaching your team, and driving guest satisfaction while maximizing revenue through the enrollment and upsell program.
Your Responsibilities:
- Lead and motivate the Front Office team to deliver exceptional guest experiences.
- Monitor and optimize the check-in/check-out processes, including the self check-in to ensure the team has more time to engage in personal conversations with guests, enhancing their overall experience.
- Manage staffing, scheduling, and training for your department.
- Implement and coach team members on the enrollment and upsell program to maximize revenue.
- Handle guest complaints professionally and efficiently, ensuring resolutions enhance guest satisfaction.
- Collaborate with other departments (Housekeeping, F&B, M&E, Sales) to deliver seamless experiences.
- Monitor KPIs, analyze reports, and implement improvement plans where needed.
- Oversee financial processes related to Front Office operations, including billing, payments, and cash handling.
Why You Should Want to Work Here
- A salary according to FG 8 of the Horeca CAO.
- Participation in the enrollment and upsell program.
- 25 vacation days per year (based on full-time employment).
- Travel reimbursement of €0.23 per km (up to €14.63 net per day, €286.50 per month).
- Free parking for team members OR a 5-minute walk from Amsterdam Sloterdijk station.
- Delicious (warm) meals during your shift.
- 8% holiday pay (paid out annually in May).
- Pension scheme (PH&C).
- Access to the benefits platform "Benefits at Work", offering exceptional rates on products and services from well-known brands and popular theme parks.
- 'Recommend a friend' program (up to €250 per person who joins us).
- (International) training and opportunities within Radisson Hotel Group.
- Staff events such as the annual staff party, summer event, Sinterklaas party, department outings, and many more social and sports activities.
- After your probationary period, a 'Know Where You Work' program so you can experience the guest journey firsthand.
- Staff discounts on stays and F&B at Radisson Hotel Group worldwide, not only for yourself but also for family and friends, plus 50% off F&B in Radisson Blu and Park Inn by Radisson hotels in the Netherlands.
Job Requirements
Qualifications
What You Bring:
- A completed education in hotel management, or related field.
- Proven experience in Front Office operations, ideally in a large 4- or 5-star hotel environment with +400 hotel rooms.
- Strong leadership, coaching, and team management skills.
- Excellent command of English, both written and spoken; a second language is a plus.
- Proficiency in Office programs, PMS systems, and the ability to quickly learn new systems.
- Strong problem-solving skills, social character, and ability to work collaboratively.
- Commercial mindset with experience in guest upselling or enrollment programs.
Ensure you're authorized to work in the Netherlands and have housing in Amsterdam before applying. Due to the high volume of applications, we will only respond to candidates who meet these criteria. By applying, you consent to the use of your data for recruitment purposes. To withdraw consent or request deletion, use the "apply" button.
Why Join Radisson Hotel Group?
Live the Magic of Hospitality - Be part of a team that creates exceptional experiences and memorable moments every day. Let your Yes I Can! spirit shine as you bring hospitality to life.
Build a Great Career - No matter your background or experience, we invest in your growth, learning, and career development—helping you reach your full potential.
Experience the Team Spirit - Join a workplace that's inclusive, fun, and meaningful. We celebrate diversity, support one another and foster a sense of belonging through our Employee Resource Groups and inclusion initiatives.
Lead with Your Ambition - Your ideas, passion and drive matter! We empower you to make a difference—in hospitality, your community and beyond.
Enjoy Global & Local Perks - No matter where you're located, you'll enjoy exclusive global benefits - like special hotel rates for you and your loved ones at our hotels worldwide. Plus, you'll have access to local perks and rewards tailored to your country, making your experience even more rewarding!
Join us in shaping the future of hospitality! If you're ready to bring your talent, energy, and passion, we'd love to hear from you.
Apply now and let's make every moment matter.
We welcome applicants from all backgrounds, abilities, and experiences. If you need any adjustments during the application process, please let us know.
We screen applications and invite candidates for interviews on a rolling basis and will close the vacancy once the ideal candidate has been identified.
Salary and Benefits
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Ref.nr.:174826-UZP-NL-FPC-090316 - RT197124904