Vacature omschrijving
Would you like to become our hotel's newest ambassador? Will you be responsible for our guests' first impression and welcome them in beautiful Amsterdam?
Our Front Office team is expanding and is looking for an enthusiastic new col...
Organisation
Het Radisson Blu Hotel, Amsterdam City Center is gevestigd in hartje Amsterdam en ligt verscholen achter prachtige 18de eeuwse gevels. Historische koopmanshuisjes, een vroegere papierfabriek en een voormalige pastorie zijn vakkundig geïntegreerd in moderne architectuur.Onze 252 kamers en suites zijn uitgerust in de stijlen Golden Age en Naturally Cool.
Het hotel biedt 9 multifunctionele zalen die kunnen worden gebruikt voor vergaderingen, conferenties en andere evenementen tot 200 personen. De inwendige mens wordt versterkt in Restaurant “De Palmboom” en in onze unieke “Pastorie bar”.
Onze servicefilosofie Yes, I Can! maakt van verblijven in én werken voor het Radisson Blu Hotel een verrassende ervaring.*Radisson Blu* is onderdeel van de Radisson Hotel Group, waar ook Radisson, Radisson Red, Radisson Collection, Park Inn by Radisson en Country Inn & Suites onderdeel van zijn. De Radisson Hotel Group is een van de snelst groeiende hotelketens ter wereld.
Radisson Blu beschikt momenteel over meer dan 400 hotels in 70 landen in Europa, het Midden Oosten en Afrika. Voor meer informatie over de Radisson Hotel Group, bezoek www.radissonhotelgroup.com.
Medewerkers van het Radisson Blu Hotel kunnen profiteren van een groot aantal voordelen. Onderstaand een selectie hieruit:
- Interne doorgroeimogelijkheden
- Training en ontwikkeling zowel on-the-job als via de Radisson Academy Online
- “Team Rate” en “Friends & Family Rate” voor alle RHG Hotels
- 50% korting op F&B in de Radisson Blu en Park Inn by Radisson hotels in
Amsterdam
- Supergezellige sociale activiteiten zoals afdelingsuitje, personeelsfeest,
Sinterklaasfeest, Kerstborrel etc.
- Waarderingssysteem in de vorm van een Medewerker van de Maand verkiezing.
- Royale reiskostenvergoeding: afhankelijk van de woon/werkafstand.
Bovendien bieden wij uitstekende trainingsprogramma's ontworpen voor alle niveaus binnen het hotel. Onze servicefilosofie, Yes I Can!, staat voor het streven naar een volledige gasttevredenheid (100% Guest Satisfaction). Om dit te kunnen blijven realiseren zijn wij op zoek naar pro-actieve en teamgerichte medewerkers die oprechte gastvrijheid hoog in het vaandel hebben staan.
Sollicitanten van buiten de Europese Unie dienen in het bezit te zijn van een geldige werk- en verblijfsvergunning.
Job Description
Would you like to become our hotel's newest ambassador? Will you be responsible for our guests' first impression and welcome them in beautiful Amsterdam?
Our Front Office team is expanding and is looking for an enthusiastic new colleague who is ready for the next step in his/her career. You have already gained experience as Senior Receptionist or Supervisor and you are ready for the next step. You are eager to develop yourself further and are hungry for more responsibility. You take ownership of your tasks and foster a positive energy within the Front Office team as Service Manager/ Front Office Supervisor. Together with our new service manager team, as we call this team, you will be the new valued asset to our team!
As a Front Office Supervisor, you are solution-oriented and strive for the best guest experience. Creating memorable moments with the team is what you enjoy the most, delivering the guest just that little bit more than they expected. Even if there are complaints or problems, you do not shy away, but you are able to solve things in a professional manner. Our core value is ‘Yes, I Can!' and you embrace this vision.
What does your day look like?
In this role, you will support the Assistant Rooms Division Manager with the daily operation and with administrative tasks.
You will coach and manage the team and assist your colleagues with all Front Office procedures, when needed.
You lead by example and motivate the team every step of the way to ensure that the departmental targets are achieved. You will be a first point of contact for other departments and colleagues and communicate your daily operational tasks to the Front Office Manager. Are you ambitious? Great! In this role we would love to see your leadership skills. In training and supporting (new) colleagues and leading new projects for example.
We work with our own Property Management System called EMMA. Even though the system is already in place, there is lots to develop and you will take an active role in its further implementation. The Radisson Hotel Group strives to become one of the leading hotels companies worldwide and is currently busy with several innovative projects to cater to all guests. Here you will take the lead and motivate the team to ensure a successful outcome.
Job Requirements
Who are you?
Every day within the department is dynamic and that is what you like the most. Striving for the best guest experience together with the team and coaching them along the way is your goal. You are outgoing, take initiative and are hungry for additional responsibilities. An international work environment, with all kinds of different nationalities, cultures and beliefs is where you feel most comfortable. You are an excellent English speaker so helping our international guests is not a problem for you. Do you speak other languages as well? Great! This will be an additional value within our team!
What you get
.
Ref.nr.:170114-UZP-NL-FPC-050812 - RT187554466