Vacature omschrijving
The role ... We are seeking an experienced and charismatic Front Office Supervisor to lead our reception team and ensure every member and guest is welcomed with the distinctive Soho House warmth. In th...
Organisation
The venue...Located in the heart of Amsterdam, Soho House Amsterdam is a private members club with 79 bedrooms, a rooftop pool, a gym, a cinema and events spaces. On the ground floor is our Health Club and our Italian restaurant.
Who we are…Soho House & Co is a collection of private members' clubs, restaurants and hotels, spread across Europe, the UK and America. With lots of exciting expansion plans to open new houses and restaurants, it's an amazing time to be joining us. For those who wish to both further their career and have fun, we offer fantastic, rewarding global prospects.
Opportunities for all…Soho House was created to bring diverse communities of people together, and we take the same approach when building our teams. We thrive on differences and believe it is critical to our success as a global company. Soho House is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.
Benefits...Soho House offers competitive compensation packages that feature global benefits and perks. Whether you're seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.
- Soho Friends Membership and access to members' digital content
- Career growth and personal development opportunities, with an opportunity to travel abroad with us
- Cookhouse and House Tonic training programmes to further develop our love and understanding of food and drinks
- Our team events, from fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to
- Travel allowance
- Subsidised gym memberships and health insurance
- Partnerships with different suppliers in the city of Amsterdam
- Discounts at Soho House globally, as well as Soho Home and Cowshed
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Job Description
The role ... We are seeking an experienced and charismatic Front Office Supervisor to lead our reception team and ensure every member and guest is welcomed with the distinctive Soho House warmth. In this role, you will oversee daily front office operations, support the reception team, and act as a key point of contact for both members and internal departments. You'll bring strong hospitality expertise, exceptional communication skills, and the confidence to handle a fast-paced, high-volume environment with ease.As a Front Office Supervisor, you will play a central role in delivering a seamless, personalised, and memorable experience for every member. With your natural hospitality charm and leadership mindset, we'll give you the platform to connect, inspire, grow, and make an impact.Main duties
- Supervise and support the Front Office team to ensure smooth and efficient daily operation
- Lead by example in delivering exceptional service and member care
- Handle escalated inquiries, complaints, and operational challenges with confidence and professionalism
- Coordinate with Housekeeping, Events, Membership, and other departments to deliver seamless communication and service
- Oversee reservation systems, check-ins/outs, and ensure accurate member information and billing
- Assist with onboarding, training, and developing new reception team members
- Maintain a polished front desk environment that reflects Soho House standard
Benefits Soho House offers competitive compensation packages that feature global benefits and perks. Whether you're seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.
- Salary above Horeca CAO
- Travel allowance > 7.5km
- In house experience after completion of first contract
- Soho Friends Membership with discounts on F&B, rooms and Cowshed
- Partnership discounts (Go-Vital, One Fit, Swapfiets and many more)
- Team Events
- Introduce a star and you could be eligible to receive a €300 (gross) bonus
Job Requirements
What we are looking for
- Experience in a Front Office or supervisory hospitality role
- Strong leadership skills with the ability to motivate, guide, and support a team
- Confident multitasker, comfortable managing high-volume phone lines and guest flow
- Proficient with booking and CRM systems; experience with such as Opera is a plus
- Excellent problem-solving skills and ability to resolve conflicts with ease
- Exceptional attention to detail, communication, and organisational skills
- Strong command of English (additional languages are a plus)
- Flexible schedule, including the ability to work late nights, weekends, and holidays
Salary and Benefits
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Ref.nr.:172811-UZP-NL-FPC-101216 - RT193303689