Vacature omschrijving
About us ... Cecconi's Amsterdam, part of the global Soho House family, brings classic Italian dining to life in a vibrant, elegant setting. Known for its timeless dishes, buzzing atmosphere, and exceptional service,...
Organisation
The venue...Located in the heart of Amsterdam, Soho House Amsterdam is a private members club with 79 bedrooms, a rooftop pool, a gym, a cinema and events spaces. On the ground floor is our Health Club and our Italian restaurant.
Who we are…Soho House & Co is a collection of private members' clubs, restaurants and hotels, spread across Europe, the UK and America. With lots of exciting expansion plans to open new houses and restaurants, it's an amazing time to be joining us. For those who wish to both further their career and have fun, we offer fantastic, rewarding global prospects.
Opportunities for all…Soho House was created to bring diverse communities of people together, and we take the same approach when building our teams. We thrive on differences and believe it is critical to our success as a global company. Soho House is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.
Benefits...Soho House offers competitive compensation packages that feature global benefits and perks. Whether you're seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.
- Soho Friends Membership and access to members' digital content
- Career growth and personal development opportunities, with an opportunity to travel abroad with us
- Cookhouse and House Tonic training programmes to further develop our love and understanding of food and drinks
- Our team events, from fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to
- Travel allowance
- Subsidised gym memberships and health insurance
- Partnerships with different suppliers in the city of Amsterdam
- Discounts at Soho House globally, as well as Soho Home and Cowshed
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Job Description
About us ... Cecconi's Amsterdam, part of the global Soho House family, brings classic Italian dining to life in a vibrant, elegant setting. Known for its timeless dishes, buzzing atmosphere, and exceptional service, Cecconi's offers an inspiring environment for hospitality professionals passionate about great food and genuine guest experiences.The job ... At Cecconi's a Head Host is one of the first point of contacts for members guests and staff before being seated for their dining experience. You will be responsible for greeting guests, answering all incoming calls, and creating reservations for Cecconi's. You will also deliver excellent service from initial greeting and seating members and supporting with the floor team where needed. The Head Host, has acute organizational and people skills which often in infectious and promotes positive experience from the moment anyone arrives up until their departure. The Lead Host also helps welcome, inform, and train new staff on managing reservations, restaurant information, and service procedures. Additionally, they are responsible for managing reservations, communicating requests and special notes to the appropriate team member, and updating the member database daily. A successful Lead Host remains calm under pressure, resolves problems quickly, and identifies solutions and opportunities for positive experiences. In addition to performing in fast-paced environments, they maintain order while building relationships and delivering exceptional service that lives up to Soho House standards.Main responsibilities
- To support and apply effective and efficient operational standards while remaining flexible to change and promoting positive implementation and the ability to delegate tasks while maintaining a professional demeanor.
- Supervision of the Hostess team's responsibilities.
- Provide constructive feedback, guidance, and training to the Hostess team on member/guest relations, and take a leading role in evaluating and delivering all training.
- Process all disputes and complaints from members, guests, and employees in a timely manner and communicate quickly to ensure everyone understands the next steps and how to proceed.
- To ensure that all systems are kept up-to-date with accurate information and that Soho House standards are met in terms of local and regional compliance, as well as health and safety.
- Performs other tasks as assigned by the supervisor/manager.
Benefits Cecconi's offers competitive compensation packages that feature global benefits and perks. Whether you're seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.
- Salary: above Horeca CAO + 8% holiday allowance & tips
- Travel allowance > 7.5km
- Healthy team meals during your shift
- Soho Friends Membership with discounts on F&B, rooms and Cowshed
- Partnership discounts (Go-Vital, One Fit, Swapfiets and many more)
- In house experience after completion of contract
- Team Events
- One paid moving day per year
- Two paid volunteering days per year
- Introduce a star and you could be eligible to receive a €300 (gross) bonus
Job Requirements
What we are looking for
- Must have 3-4 years of experience in a smilar role and answering high-volume phone lines and answering inquiries professionally and timely.
- Problem solving skills and bring conflict resolution.
- Reliable, representative, positive and enthusiastic.
- OpenTable, Salesforce, Opera and MICROS experience is desirable.
- Strong communication skills in English. Dutch or any other language is a big plus.
- Professional experience in customer service, with management/supervisory skills.
- Experienced in training and development, fostering a fun, uplifting, and accessible environment within the Hostess team.
- Detail-oriented, articulate, and capable of multitasking in a demanding, high-volume work environment.
- Flexible hours and ability to work nights, weekends, and holidays (as needed).
Salary and Benefits
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Ref.nr.:172121-UZP-NL-FPC-031115 - RT191647288