FunctieomschrijvingDo you have experience in customer service in logistics and building sustainable relationships? Are you eager to tackle new challenges every day and persist until you find the best solution? Then read on!
As a Key Account Representative, you will be the primary point of contact for top-tier clients. You'll work closely within a tight-knit team, collectively responsible for managing significant business accounts. This role demands excellent communication, commercial, and administrative skills.
Your responsibilities include:
- Being the initial point of contact for clients, ensuring they feel at ease throughout the entire transportation process.
- Proactively addressing and resolving issues by identifying needs and providing effective solutions.
- Collaborating swiftly with the inside sales team to generate quotes in response to client inquiries.
- Providing customer-oriented reports and performance summaries to enhance understanding of transportation operations.
- Daily tasks involve managing rates, tracking shipments, and handling discrepancies, claims, and damages.
- Effective communication is vital, necessitating swift transitions between clients and colleagues.
- Interaction with various internal departments and international teams is expected.
What we offer:
- A salary ranging from €2600 to €3200 gross per month on a full-time basis.
- 25 vacation days with the option to purchase up to 39 days.
- Flexibility to work remotely two days a week after the initial training period.
- Reimbursement of travel expenses.
- Comprehensive pension benefits.
- Group health insurance.
- A sustainable vitality budget, available for personal development.
- Additional perks such as discounts on leisure activities and/or products of choice.
- Opportunities for personal growth with a generous annual training budget of €3,000.
Waar ga je werken?
As a globally operating company, we value the diversity of our employees as a genuine strength. We bring together individuals from a wide range of cultural backgrounds, each with diverse skills, experiences, and perspectives. Creating a work environment where no one is excluded is encouraged, based on mutual respect, openness, honesty, trust, and collaboration, aiming to achieve the highest possible levels of productivity, creativity, and efficiency.
Wat vragen wij?
- Bachelor's degree or equivalent experience.
- Approximately 3 years of experience in a customer-oriented support role in a logistics setting.
- Affinity with commerce and transportation is essential.
- Enthusiastic and driven individual who thrives on variety.
- Strong prioritization skills.
- Excellent communication skills in English.
- Accuracy in data processing and familiarity with automated systems such as SAP and Excel are advantageous.
- Customer-centric mindset with a commitment to problem-solving.
Interested? Apply today! Click the apply button to submit your application. Prefer more information first? Call 040-2394999.