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Maître D' - Cafe Americain at Clayton Hotel Amsterdam American
Step into a leadership role at Café Americain - an iconic Art Deco dining institution located in the heart of Amsterdam's lively Leidseplein.
We'...
Organisation
Wie zijn wij?
Dalata Hotel Group is de meest succesvolle en grootste hotel groep in Ierland, en groeiend in het Verenigd Koninkrijk en continentaal Europa. Wij exploiteren de merken Clayton Hotel & Maldron Hotel samen met een aantal partnerhotels. Onze portefeuille bestaat uit 53 hotels, voornamelijk viersterrenhotels, gelegen op locaties in het stads centrum.
We zetten onze aanhoudende groei en expansie voort in 2024, met de opening van nieuwe hotels in de volgende Britse steden: Liverpool, Shoreditch London, Brighton en Manchester Cathedral Quarter.
We zijn dan ook verheugd om die uitbreiding en groei naar Europa voort te zetten met de recente aankoop van Clayton Hotel Amsterdam American. Het unieke hotel is gelegen in de levendige hoofdstad van Nederland, is een 4-sterrenhotel met 173 kamers en een uitgebreid aanbod aan eten en drinken, waaronder het bekende Café Americain en Bar Americain.
Dit hotel biedt een geweldige kans voor iedereen die de volgende stap in zijn carrière wil zetten en deel wil uitmaken van de verdere expansie van Dalata naar continentaal Europa.
Over onze cultuur:
Onze mensen zijn een fundamenteel aspect in de strategie van Dalata en een belangrijke troef in het aanhoudende succes van Dalata. Onze strategie is om hotelleiderschapsteams van binnenuit te ontwikkelen. Om dit te ondersteunen hebben we geïnvesteerd in leer- en ontwikkelingsstrategieën voor alle niveaus van onze organisatie.
Bij Dalata bieden we een baan, een loopbaan- en een ontwikkelingstraject voor iedereen die zichzelf graag verder wil ontwikkelen.
Wij laten ons leiden door onze Dalata-waarden: “Onze mensen, onze eerlijkheid, onze service en onze individualiteit”. Ondersteund door ons interne L&D-team en de Dalata Academy, zijn er mogelijkheden voor elke medewerker om deel te nemen aan een groot aantal trainings- en ontwikkelingscursussen om hen te helpen hun carrière vooruit te helpen.
Dalata biedt voldoende ruimte voor carrièregroei, veel verantwoordelijkheid en autonomie, een briljante werkcultuur met een bijpassend arbeidsvoorwaardenpakket!
Welke type mensen zoeken wij?
We delen allemaal een passie en liefde voor geweldige service en een uitmuntende service. Deze eigenschappen hebben ons succes ondersteund. We zijn een diverse groep die genieten in wat we doen en er plezier aan hebben.
We zoeken mensen met een vriendelijke persoonlijkheid en een drive om geweldige ervaringen voor onze gasten te creëren. Ieder van ons heeft ambitie, is eager en heeft een geweldige arbeidsethos.
Job Description
Maître D' - Cafe Americain at Clayton Hotel Amsterdam American
Step into a leadership role at Café Americain - an iconic Art Deco dining institution located in the heart of Amsterdam's lively Leidseplein.
We're seeking a confident, people-focused Maître D' to take full ownership of our restaurant and terrace service. In this senior leadership position, you'll be responsible for the overall quality of service, team performance, and guest satisfaction, while shaping a positive, high-performing culture where people love to work and guests love to return.
Clayton Hotel Amsterdam American, part of the Dalata Hotel Group, is a 4-star, 173-room hotel nestled in one of the most beautiful art nouveau buildings in the Netherlands. Home to the legendary Café Americain and stylish Bar Americain, we serve guests from around the world with a culinary experience that's as memorable as the setting.
Objective of the Role
As Maître D', you are the driving force behind the success of Café Americain's front-of-house operation. You lead, inspire, and develop the service team while ensuring exceptional quality across every touchpoint of the guest journey.
You are ultimately responsible for service excellence in all phases of the restaurant and terrace operation — from staffing and training to guest satisfaction, financial performance, and brand standards. With a strong presence on the floor during peak moments, you lead by example while maintaining a strategic overview of the department.
You create loyalty - both from guests and employees - by exceeding expectations, nurturing talent, and continuously improving how we operate.
This role is ideal for an experienced hospitality leader who thrives in a dynamic environment and is passionate about people, service, and quality.
Key Responsibilities
Lead & Develop the Team
- Direct, coach, and motivate service employees, assistant Maîtres, and students.
- Conduct performance reviews, provide feedback, and agree on development plans.
- Recruit, select, train, and retain top talent.
- Foster a positive, inclusive, and high-performing team culture.
- Ensure staff training, certifications, and compliance requirements are met.
Deliver Exceptional Guest Experiences
- Ensure an exceptional and consistent guest experience across all services and outlets.
- Maintain strong relationships with guests and handle complaints professionally.
- Monitor guest feedback and quality scores, implementing improvements where needed.
- Maintain a visible presence on the floor during peak periods.
Operational & Financial Oversight
- Oversee daily operations of Café Americain and the terrace.
- Balance staffing levels and labour costs in line with forecasts and business needs.
- Review forecasts, control costs, and drive revenue through upselling, events, and promotions.
- Oversee cash handling, POS usage, and inventory management.
Standards, Compliance, & Improvement
- Ensure compliance with health & safety, HACCP, allergen legislation, and company procedures.
- Develop, implement, and maintain SOPs for the department.
- Identify operational bottlenecks and implement sustainable improvements.
- Coordinate processes and collaboration across departments.
Brand & Business Development
- Act as an ambassador for Café Americain and the Clayton Hotel Amsterdam American brand.
- Implement brand initiatives and business strategies.
- Generate incremental revenue through local events, promotions, and guest engagement.
- Operate ethically and protect the hotel's reputation at all times.
What We're Looking For:
We're looking for a Maître D' with strong leadership skills, commercial awareness, and a deep passion for hospitality. Here's what makes a good fit:
- At least 3 years' experience in hospitality management, including 2 years in restaurant management
- MBO Level 4 / HBO working and thinking level or equivalent
- Proven ability to lead, coach, and inspire teams
- Strong guest focus with excellent communication and decision-making skills
- Solid understanding of health & safety, food hygiene, and legal regulations
- Financial and operational insight, including staffing and cost control
- Fluency in English required, Dutch preferred (additional languages are a plus)
- Flexibility to work evenings, weekends, and public holidays
If you bring leadership, passion for hospitality, and a drive to inspire your team, we want to hear from you.
What You'll Get From Us:
At Dalata, we believe great people deserve great rewards. Here's what you can expect when you join our team:
A Culture That Cares
- A warm, people-first team where you're valued and supported
- Regular staff events, recognition programmes, and a workplace that feels like home
Real Career Progression
- Access to our Dalata Academy for learning, growth, & career development
- Opportunities to grow your career across our hotels currently in Ireland, the UK, Germany, and the Netherlands
Daily Perks
- Fresh meals during your shift
- Uniform provided
- 50% off food & drinks in all Dalata hotels
- €60 employee room rate across all Dalata-owned properties
- 30% Friends & Family discount on stays
Extra Benefits
- One extra annual leave day for every year you work (up to 5 additional days)
- Travel allowance for commutes over 10km
- Free overnight stay in the hotel after your probation period
- Access to our Employee Assistance Programme
A Culture You Can Grow In:
At Dalata Hotel Group, we don't just run hotels — we build careers and communities. We bring the heart of hospitality to everything we do: supporting our teams, welcoming our guests, and growing together across countries. As Ireland's largest hotel operator, we see our growth and expansion plans as a way of spreading our unique way of caring for our guests further around the world, bringing better experiences to more people. Currently the Dalata difference can be felt at each of our hotels in Ireland, the UK, Germany & the Netherlands, and we'll keep expanding this further, focusing on key UK cities, Dublin and Continental Europe.
You'll be joining a workplace that values Our People, Our Fairness, Our Service and Our Individuality. Whether you're on your first day or your fifth year, your ideas, voice, and growth matter here. Our company is a place where you can do great things – individually and as a team. Through our award-winning training programmes and a culture of recognition, we'll help you reach the next level — and enjoy the journey along the way.
Dalata is a proudly inclusive employer. We celebrate diversity and are committed to creating a workplace where everyone can thrive. If you need any accommodations during the application process, just let us know.
Ready to take your next step? Apply now and show us what you bring to the table!
Job Requirements
What We're Looking For:
We're looking for a Maître D' with strong leadership skills, commercial awareness, and a deep passion for hospitality. Here's what makes a good fit:
- At least 3 years' experience in hospitality management, including 2 years in restaurant management
- MBO Level 4 / HBO working and thinking level or equivalent
- Proven ability to lead, coach, and inspire teams
- Strong guest focus with excellent communication and decision-making skills
- Solid understanding of health & safety, food hygiene, and legal regulations
- Financial and operational insight, including staffing and cost control
- Fluency in English required, Dutch preferred (additional languages are a plus)
- Flexibility to work evenings, weekends, and public holidays
If you bring leadership, passion for hospitality, and a drive to inspire your team, we want to hear from you.
Salary and Benefits
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Ref.nr.:173378-UZP-NL-FPC-060118 - RT194415765