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Vacature Payments Compliance Manager, Amsterdam in Amsterdam

Werklocatie
Amsterdam
Niveau
Geen
Referentie nr.
JN-0041113
Geplaats op
2024-05-21
Functieomschrijving

We’re looking for a program leader to drive continuous improvement of operations and customer experience regarding Anti Money Laundering. You will have the chance to work on multiple projects and topics in the Regulated Payments and Compliance domain (across mobility and delivery businesses), enabling business growth and mitigating risk through fast and effective earner and spender verification products and processes in relation to our e-money license in the EEA and the UK.


You'll partner with a variety of functional stakeholders and combine analytical rigor and thought leadership to lead us to greener pastures. You’re thorough in all you do, and see every process and product roll-out in a user-friendly, efficient, and compliant way.


What You'll Do:

  • Collaborate on the design, and own optimization and operation of payments compliance (aka AML) processes.
  • Leverage data insights to drive decision-making and continuous improvement.
  • Balance priorities across markets to reduce costs, improve quality, while remaining customer centric.
  • Lead a wide range of projects, from product and tool rollouts to policy or operational changes.
  • Build trust among cross-functional stakeholders and secure necessary resources.
  • Create governance models to address complex, cross-functional challenges, and ensure consistent progress towards business goals.
  • Manage a team of incredibly talented program specialists, coach and enable their development while supporting them in advancing our business.


Waar ga je werken?

Community Operations, also known as "CommOps”, is the dynamic force transforming Uber's global user interactions. We are committed to delivering outstanding service across all of Uber's business lines and propositions, including Rides, Hailables, Eats, Grocery, and Uber for Business. Our wide-ranging activities encompass customer service, platform safety, new partner onboarding, sales, compliance, and account management among others.


About Our Team:

Our new team, within the centralised SIRP (Safety, Risk, Identify, and Payments) organization, is dedicated to supporting our customers' core identity on the Uber platform – their account and payment methods. This role spans user types across all EMEA markets and businesses, reflecting our dedication to offering a seamless, trustworthy experience.


Wat vragen wij?

  • 6+ years of management experience in support operations, policy deployment, and/or project management in the AML-field.
  • Ability to articulate complex processes and operations in a structured manner.
  • Excellent communication skills, with the ability to use data to tell compelling stories.
  • Strong problem-solving skills and a proven track record of handling ambiguity.
  • Passion for creating outstanding experiences for Uber customers.
  • Comfortable working in a distributed, diverse, and cross-functional environment.

Core Competencies:

  • Strong strategic program management skills.
  • Ability to manage complex stakeholder relationships.
  • Proven executional excellence, problem-solving, and analytical skills.
  • Experience in scaled or regional customer support operations is a plus.
  • This role offers an opportunity to take ownership of a crucial vertical within Uber's Community Operations. Join us in revolutionizing the way Uber interacts with its users around the world!

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