Vacature omschrijving
Split across two unique buildings, a former telephone exchange and a bank, W Amsterdam is an intriguing design mix of heritage and contemporary style. Mixing historical Dutch architectural elements with cutting-edge design right next to Dam Square...
Organisation
W Amsterdam vacaturesSplit across two unique buildings, a former Telephone Exchange building and a Bank, W Amsterdam is an intriguing design mix of heritage and contemporary where nights never end and the pulse is set high with a full calendar of exclusive W Happenings.A magnificent icon where our guests step inside the W Amsterdam and go straight to the top and check in at our rooftop W Living Room. Experience the innovative design and luxury of our 238 stylish guestrooms, including 25 suites, three WOW suites and two lavish Extreme WOW Suites.Get in on the fun and transform your dreams into reality. Apply now and Deliver Whatever/Whenever to our guests, Connect to the Extraordinary & Surround yourself with what's new/next.
Job Description
Split across two unique buildings, a former telephone exchange and a bank, W Amsterdam is an intriguing design mix of heritage and contemporary style. Mixing historical Dutch architectural elements with cutting-edge design right next to Dam Square, W Amsterdam is at the epicenter of this energetic and forward-thinking city. We offer innovative design and luxury in our 238 stylish guest rooms, including 23 suites, three WOW suites and two lavish Extreme WOW Suites. Our guests can indulge in one of our destination restaurants THE DUCHESS and MR PORTER and taste signature sips at our rooftop W Lounge overlooking the Royal Palace and the city lights, including WET Deck the iconic rooftop pool. We offer exclusive access to a vibrant nightlife, dining, shopping and fashion scene with our signature Whatever/Whenever® service, our in-the-know W Insiders and our W Happenings.W Hotels does not recruit, we cast Talent. W Amsterdam, located at Spuistraat 175 is casting an Quality Specialist!
Job Requirements
Quality Assurance Support
- Supports the implementation of quality standards and best practices across the property.
- Assists in conducting audits to monitor compliance with brand and company standards.
- Contributes to process improvement initiatives and tracks progress on key actions.
- Helps analyze operational data to identify basic trends and improvement areas.
Use of Quality Tools
- Applies standard quality tools to support daily operations and reporting.
- Collects and maintains data related to guest feedback and service quality.
- Supports reporting on guest satisfaction drivers and identified trends.
Guest Experience
- Reviews guest feedback and escalates issues when needed.
- Assists in resolving guest concerns in a timely and professional manner.
- Interacts with guests to gather feedback on service and overall experience.
- Demonstrates service behaviors aligned with brand standards.
Core Competencies
- Clear communication and teamwork
- Basic problem-solving and attention to detail
- Ability to stay organized and manage priorities
- Professional and service-oriented mindset
Collaboration & Relationships
- Builds positive relationships with colleagues and guests
- Works effectively in a diverse team environment
Learning & Development
- Willingness to learn and apply quality and operational standards
- Basic understanding of hotel operations and guest service principles
- Collaborates with the L&D Manager to drive continuous quality improvement.
Requirements
- 1–2 years of experience in hospitality or a related field (e.g., guest services, front desk, housekeeping)
- Fluent in English (written and spoken); Dutch is a plus
- Experience or exposure to luxury hospitality preferred
- Valid working permit for The Netherlands
Salary and Benefits
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Ref.nr.:176130-UZP-NL-FPC-070514 - RT199599941