Vacature omschrijving
In our Revo Hospitality Group hotels the high level of service comes first. You and your reservations team are the first contact with our guests. Therefore, you make sure they feel welcome and look forward to their stay with us. At Möven...
Organisation
Mövenpick Hotel Amsterdam City Centre opende haar deuren in september 2006. Het hotel is gelegen aan het 'IJ' tussen de Passengers Terminal en het "Muziekgebouw". Mövenpick Hotel Amsterdam is een modern 4 sterren hotel en biedt 408 luxe gastenkamers en 1000m2 Conferentieruimte verdeeld over 11 state of the art banquetzalen in het hotel. Onze gasten hebben ook toegang tot de Fitness & Wellness. Andere faciliteiten in het hotel zijn het restaurant dat plaats biedt aan 250 personen, een bar en roomservice. Mövenpick Hotel Amsterdam is een partner van IJvenues. Ga voor meer informatie naar Mövenpick Hotel Amsterdam City Centre (movenpick.com) & IJvenues.com.
Mövenpick Hotels & Resorts is in 2018 overgenomen door Accor als een perfecte fit om hun aanbod van upscale merken uit te breiden. Sinds Movenpick in 1973 in Zwitserland werd opgericht, heeft het merk zijn internationale aanwezigheid uitgebreid en heeft het vandaag 20.000-plus kamers in meer dan 100 Mövenpick-hotels in Afrika, Azië, Europa en het Midden-Oosten. Ga voor meer informatie naar Accor.com
Bij Mövenpick "We make moments" voor onze gasten, maar vinden we het net zo belangrijk om ook mooie momenten te creëren voor onze medewerkers. We luisteren naar hen, betrekken hen erbij en waarderen hen, dit alles om samen een aangename werkomgeving te creëren.
De Mövenpick Hotels in Nederland zijn eigendom van de HR Group, een van de grootste en snelst groeiende hotelketens in Duitsland. Hun hotelportfolio is breed gediversifieerd, van zakenhotels in de buurt van beurzen en luchthavens, tot centraal gelegen stadshotels of hotels en resorts in toonaangevende vrijetijdsbestemmingen. Het omvat een portefeuille van meer dan 9500 hotelkamers in Duitsland, Zwitserland, Nederland, Polen en Spanje een minerale bron, twee drankenleveranciers en verschillende online winkels, alsmede dienstverlening in IT en Vastgoed. Meer informatie is te vinden op hrg-hotels.de
Job Description
In our Revo Hospitality Group hotels the high level of service comes first. You and your reservations team are the first contact with our guests. Therefore, you make sure they feel welcome and look forward to their stay with us. At Mövenpick we make moments, do you?
Be limitless
You set the tone for excellence across all reservation touchpoints ensuring every individual booking is handled with precision, care, and in full alignment with our brand promise. You lead by example, empowering your team to deliver exceptional service through every channel while championing personalization, efficiency, and continuous improvement. When a guest shares something as meaningful as a wedding anniversary, you don't just ensure the team follows protocol you elevate the moment. You inspire the team to go beyond the expected. Through regular quality checks, hands-on coaching, and strategic refinement of processes, you drive both service excellence and revenue performance. There are no boundaries to how far your leadership can take the team or how memorable a guest experience can become under your guidance. You don't just manage the reservation journey, you shape it. There's no limit to your capabilities. In addition, you will be:
- Overseeing reservations across all our properties for accuracy and conduct regular audits to ensure rates, market segments, source codes, and notes are correctly applied, safeguarding data integrity and revenue optimization.
- Managing the reservation systems proactively, maintaining up-to-date guest profiles, rate codes, allocations, and resolving duplicates to maximize system efficiency and accuracy.
- Taking full accountability for completing daily, weekly, monthly, and yearly checklists and reports with precision, delivering actionable insights to support departmental and revenue goals.
- Enforcing adherence to hotel policies including cancellation, no-show, and credit protocols, maintaining compliance and minimizing operational risks.
- Driving cross-departmental alignment by facilitating collaboration between Reservations, Front Office, Revenue Management, and other teams, ensuring unified strategies and smooth information flow.
In this position, you will work Monday to Friday from 09:00 to 17:00. You are responsible for all the hotels of REVO Hospitality Group in the Netherlands and based in Mövenpick Hotel Amsterdam.
Proud to present
Mövenpick: the place to enjoy life. Inside, we create a space for our guests to enjoy by relaxing at the bar with a delicious cocktail or a creamy cappuccino. In our restaurants, you can discover the most delicious special dishes. We are originally from Switzerland, and we carry this luxurious gastronomic hospitality with us. ‘Enjoying life to the fullest.' That is our mantra for our guests, but also for you as an employee.
And you provide that experience with an international team of six reservations agents and two supervisors in our beautiful 4-star hotel located in Amsterdam overlooking the river IJ. With a beautiful atmosphere in our team, we help each other during busy moments so everything runs smoothly. You will work in a hotel that works together with the Passenger Terminal Amsterdam, a total combined conference space of over 1900 m2, including 11 modern and spacious conference and directors' rooms. Through the emergence of ijVENUES, Amsterdam's new exhibition centre, everything only becomes bigger and better. On a lovely, sunny day, you can choose between a 10-minute walk or a 5-minute cycle ride from the central station. Or you can hop on the tram from the other side of our hotel. In short: we have it all.
“'Our reservation team doesn't just book rooms; we create the stage for unforgettable moments." – Reservations supervisor Mövenpick
Don't work. Do what you love instead
Guest satisfaction is your full focus. For you, every request is different and unique. You take all requests seriously and find out the guest's needs. You know how to sell our products without being too obvious. Just subtle and pleasant for our guests. You do this using your enthusiasm, upselling, and negotiation skills. And your humour? You make good use of that when the situation calls for it. We enjoy having fun with our guests. You must have:
- A proactive and positive leadership attitude, with a genuine passion for driving exceptional customer service standards across all properties.
- Demonstrated ability to lead, motivate, and develop a diverse reservations team, fostering a collaborative and high-performance culture.
- Flexibility to support operational needs, including occasional work on Saturdays or travel to hotel locations as required.
- Excellent command of both written and spoken English; additional languages such as Dutch are a strong advantage for effective regional communication.
- Strong proficiency and hands-on experience with OPERA or similar Property Management Systems, with the ability to train staff and optimize system use for maximum efficiency.
We offer
Of course, we want you to have an optimal experience at Mövenpick. That's why we are offering:
- a monthly gross salary of between €3.377 and €4.369 in accordance with scale 9 of the Collective Labour Agreement for the Dutch hospitality and catering industry.
- a contract of 38 hours per week.
- 25 leave days.
- extra day off during your birthday month.
- a travel allowance up to €200 per month, on the basis of the actual number of kilometres.
- a night-shift allowance of 20% and a Sunday allowance of 5%.
- pension contributions with the Horeca & Catering pension fund.
- national and international opportunities for growth and (cross) training opportunities.
- a meal in our canteen.
- discounts on rooms, food and drink at Mövenpick Hotels & Resorts, Accor & Revo Hospitality Group.
- enjoy an overnight stay with dinner and breakfast in the hotel where you work at with feel like a guest Mövenpick Experience.
- recruitment bonus for a new colleague.
- 50% F&B discount at various hotels in Amsterdam.
- various staff outings.
This is the right time to say yes
Do you see it as a challenge to put a smile on the face of all guests visiting our hotel? Then do not hesitate any longer: send us your motivation letter and CV, or if you have any questions you can contact the HR Office via (klik op de solliciteer button) or by phone at +31 (0)20 519 1222.
If it is a match, you will be interviewed by a member of the HR department and the Director of Revenue. Are you ready?
Heb jij interesse in deze functie?
Dan ontvangen wij graag je motivatie met CV! Je kunt reageren via ons Sollicitatieformulier. Website: Meer informatie >>>
Job Requirements
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What you get
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Ref.nr.:169682-UZP-NL-FPC-150712 - RT186575478