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Are you the one who turns a reservation into the start of an unforgettable stay? Then you might be our new Reservations Specialist & Crew Member! Moxy Amsterdam Schiphol Airport is looking for an all-round crew member who combines front office dut...
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PLAY ON
Ready for a good time? Moxy Hotels makes that easy with the heart of a boutique hotel and an appetite for adventure. There's a drink waiting for you with your room key and someone at the bar that wants your number. Moxy is for play... Jenga, karaoke, maybe a little game of spin the bottle? Here, you can get away with it.Plus, the WiFi is speedy, beds cushy and freshly made, but more importantly, the bar is always open and the crew is always on. Whether you're staying for the night or a nightcap, Moxy is your place to PLAY ON.
WE WANT YOU TO HAVE IT ALL
You're new in town and you want to make a trip to remember. We totally get that. So we've made sure the time you do spend at the Moxy is jam packed full of more fun than you thought you could have at a hotel. From yummy snacks and drinks, to games, to art, to secret hiding spots, to comfy couches to doze off in. Our lobbies are like living rooms with a bartender. Our guest rooms are like a cozy clubhouse you never want to leave, where you curl up in soft sheets, stream your favorite movie from our white-hot WiFi and cocoon for as long as you want. Because, #atthemoxy we want you to have it all.
WE'VE MADE SURE WE LOOK DAMN GOOD
We've done our homework. Or rather we gave it to some of the best design teams around. We asked them to get nosy and discover what people love, play with or couldn't care less about, while at a hotel. That's how we found out that most people never use their closets. And, while we've kept room for your stuff, we nipped more than a few solid inches for a sweet 42” TV and an even sweeter bed.We also discovered that, like us, most people won't waste a moment on instant coffee. That's why we brew fresh joe downstairs in the lobby. There we've got you covered 24/7, with grab- and-go bites, low tech play time, and crafted cocktails. #atthemoxy there's everything you would expect, and plenty you wouldn't, from a boutique hotel.
Job Description
Are you the one who turns a reservation into the start of an unforgettable stay? Then you might be our new Reservations Specialist & Crew Member! Moxy Amsterdam Schiphol Airport is looking for an all-round crew member who combines front office duties with reservations.Your main base is in the hotel operations, where you create great guest experiences, while also handling reservations and reporting to the Reservation Manager. This makes the position varied, dynamic, and full of development opportunities. With your friendly and confident approach, you make sure every booking is the perfect start to an outstanding guest experience.Reservations tasks
- Handle individual guest reservations by phone, email, and online platforms.
- Provide accurate information on room availability, rates, and hotel facilities.
- Support guests in selecting the right options for their stay, creating a warm and welcoming pre-arrival experience.
- Maintain up-to-date knowledge of promotions, packages, and loyalty programs to maximize sales opportunities.
- Ensure reservation details are accurately entered and updated in the system.
- Coordinate with Front Office, Sales, and Revenue Management to optimize occupancy and guest satisfaction.
- Assist with special requests (e.g., room preferences, early check-in/late check-out) to enhance the guest experience.
Crew member tasks
- Deliver outstanding and memorable guest experiences together with your team.
- Handle all guest check-ins and check-outs efficiently.
- Process payments, including resolving late or disputed charges.
- Respond to guest calls, messages, requests, and questions.
- Provide information about the hotel and local hotspots.
- Prepare and serve food & beverages, making recommendations when appropriate.
- Maintain a clean and organized workspace, following HACCP standards.
- Support with breakfast preparation and service.
Job Requirements
You…
- Have a passion for hospitality.
- Have strong communication skills and can speak Dutch and English fluently.
- Have experience with a reservation system (preferably one or more of the following: Opera, OnQ, and Opera Cloud).
- Are a team player with the ability to work independently and manage multiple tasks.
We…
- Offer you a great place to work in a diverse team!
- Offer a work environment where learning & development are a priority (On & Off the job training will be provided regularly).
- Offer a special Associate Discount Rate in Marriott worldwide.
- Offer a competitive salary according to the Horeca CAO.
And also, a lot of very nice Employee Benefits from IHCP Hotels like…
- Bucket list savings program.
- Guest experience stay and an annual free night at one of our hotels.
- Attendance allowance up to €250.
- Recruitment incentive up to €250.
- Special room and F&B discounts in all IHCP hotels.
JOIN OUR TEAM! Don't miss this exciting opportunity to join the IHCP team.About IHCP HotelsInternational Hotel Capital Partners (IHCP) manages a portfolio of fantastic hotels, including: Mercure Hotel Amersfoort Centre, Renaissance Amsterdam Schiphol Airport Hotel, Moxy Schiphol Airport, Moxy The Hague, Residence Inn by Marriott The Hague and Hilton Garden Inn Leiden. Our hotels are franchisee-owned and operated under the wings of Accor, Hilton, and Marriott International. We strive for excellence in hospitality and service.
Salary and Benefits
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Ref.nr.:177289-UZP-NL-FPC-300610 - RT201948999