Vacature omschrijving
At W Amsterdam, every detail is designed to energize and inspire from bold interiors to signature cocktails overlooking the Royal Palace. We're casting a Welcome Office Manager who brings confidence, charisma and a personal touc...
Organisation
W Amsterdam vacaturesSplit across two unique buildings, a former Telephone Exchange building and a Bank, W Amsterdam is an intriguing design mix of heritage and contemporary where nights never end and the pulse is set high with a full calendar of exclusive W Happenings.A magnificent icon where our guests step inside the W Amsterdam and go straight to the top and check in at our rooftop W Living Room. Experience the innovative design and luxury of our 238 stylish guestrooms, including 25 suites, three WOW suites and two lavish Extreme WOW Suites.Get in on the fun and transform your dreams into reality. Apply now and Deliver Whatever/Whenever to our guests, Connect to the Extraordinary & Surround yourself with what's new/next.
Job Description
At W Amsterdam, every detail is designed to energize and inspire from bold interiors to signature cocktails overlooking the Royal Palace. We're casting a Welcome Office Manager who brings confidence, charisma and a personal touch to every arrival, starting at our ground‑floor Welcome Desk.Join us and connect to what's extraordinary. LocationLocated on prestigious Dam Square, behind the Royal Palace and steps away from Amsterdam's iconic canal district, W Amsterdam brings a new style of modern luxury to the Dutch hotel scene. Guests are elevated directly to the rooftop to check in at the W Lounge, enjoy signature cocktails, and take in unrivalled views over the city.W Amsterdam also offers 480 m² of ultra‑modern meeting and event spaces, two destination restaurants (THE DUCHESS & MR PORTER), and the iconic WET Deck rooftop pool. DepartmentWe don't hire staff, we cast Talent and we're ready for our next star.As a Welcome Office Manager, you're the one who sets the rhythm. You lead the Welcome Team, elevate the guest journey and make every moment feel fresh, personal and unmistakably W.Job DescriptionAs Welcome Office Manager (Front Office Manager), you report to the Director of Rooms and lead a diverse, high‑energy team responsible for the full guest journey. You ensure a seamless arrival, an elevated stay and a smooth departure and you empower your Talent to deliver bold, personalized service.Your team includes:
- Welcome Desk Managers & Moonlight Managers overseeing daily operations
- Welcome Desk Agents in both Bank & Exchange buildings
- Whatever/Whenever® Team handling guest requests and enquiries
- Insider Team creating WOW moments and in‑the‑know experiences
You are responsible for communicating guest information throughout the hotel, ensuring operational excellence, and representing the Welcome Department within the hotel's Management Team. Main Responsibilities
- Lead, coach and inspire your Welcome Team to deliver exceptional service from arrival to departure.
- Ensure seamless operations across both buildings, following W service standards and procedures.
- Create personalized WOW moments together with the Insider and Whatever/Whenever teams.
- Be the guardian of the guest journey, ensuring every touchpoint is stylish, warm and on‑brand.
- Collaborate with all departments — from Housekeeping to B&F to Engineering to elevate the full guest experience.
- Ensure Talent are well‑prepared for each shift, with strong communication and flawless handovers.
- Work in a fast‑paced, high‑energy environment with music, movement and constant guest interaction.
- Champion the W brand, ensuring the Welcome Office reflects the W lifestyle at all times.
- Handle escalations with confidence, always putting the guest at the center of every decision.
- Support the team on the floor — hands‑on, visible and leading by example.
Job Requirements
- Fluent in English (Dutch is a plus).
- Minimum 2 years of experience as Front Office Manager in a luxury or lifestyle hotel.
- Strong leadership skills with a people‑first mindset.
- Able to thrive in a dynamic, high‑paced environment.
- Passion for the W brand, design, culture and innovation.
- Hands‑on, detail‑oriented and always striving for perfection.
- A creative, upbeat personality with a flexible, pragmatic approach.
Salary and Benefits
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Ref.nr.:176798-UZP-NL-FPC-050613 - RT200846548