Vacature omschrijving
Are you passionate about hospitality and committed to excellence? Join us at Tivoli Doelen Amsterdam, the city's oldest hotel and proud recipient of Two Michelin Keys, where history, elegance and contemporary se...
Organisation
In het hart van het stadscentrum ligt Tivoli Doelen Amsterdam. Het hotel is het eerste vijfsterrenhotel in Amsterdam en dateert uit de gouden eeuw. Drie eeuwen lang heeft het hotel onderdak geboden aan koninklijke en legendarische gasten zoals keizerin Elisabeth van Oostenrijk en de Beatles. De Nachtwacht van Rembrandt werd geschilderd om in het hotel te worden tentoongesteld.De 81 onlangs gerenoveerde kamers zijn ingericht in klassieke kleuren; een mix van crème en rood met gouden accenten. Van standaard kamers tot vorstelijke suites, elke kamer combineert een strakke vormgeving met luxe verwennerij.Ons dagelijkse ontbijtbuffet biedt een inspirerend scala aan smaken, waaronder lokale specialiteiten, glutenvrije opties en op verzoek bereide warme gerechten. De bar is dagelijks geopend voor een ontspannen drankje of een lichte maaltijd. Ons deskundige Guest relations team staat altijd voor u klaar om een reservering te maken of om u te vertellen over de verborgen parels van de stad.
Job Description
Are you passionate about hospitality and committed to excellence? Join us at Tivoli Doelen Amsterdam, the city's oldest hotel and proud recipient of Two Michelin Keys, where history, elegance and contemporary service blend seamlessly. Our landmark house on the Amstel has welcomed distinguished guests for centuries, and today we continue this tradition by creating refined, memorable experiences shaped by genuine care and meticulous attention to detail.As our new Front Office Manager, you will help us uphold this legacy by leading the team that is the heart of our guest journey.Your Role as Front Office Manager (f/m/d)As Front Office Manager, you will assume full professional and disciplinary responsibility for the Front Office team. As you look after our guests with commitment and passion, we make sure you feel equally supported.What We Offer – Beyond the Ordinary
- End-of-year bonus (up to 100% of monthly gross salary) and refer‑a‑friend bonus (€500)
- Free online and offline training through our internal University
- Welcome @ Work: dine, stay the night, and enjoy breakfast at your own hotel
- Employee rates from €36 worldwide, 30% F&B discount, and Friends & Family rates up to 25%
- Discounts at a wide range of (web)shops
- Company Fitness, Bicycle Plan and Sport Plan
- Strong opportunities to grow within Minor Hotels
- Salary based on experience, beginning at Horeca CLA scale 7
Your Day-to-Day
- Lead, coach, and inspire the Front Office team, setting the tone for exceptional service
- Act as the main point of contact for guest-related matters, concierge duties and administrative processes
- Ensure the highest quality standards, guest satisfaction, and upselling performance
- Participate as an active member of the hotel's Management Team
Job Requirements
Excellence Begins With You – Your Qualities
- You have a natural passion for hospitality and take genuine pleasure in helping guests
- Experience as a Front Office Manager or Assistant Front Office Manager
- Strong leadership skills: energetic, supportive, motivating and detail‑oriented
- A true ‘natural host' with an eye for personalised service
- Strong command of the English language; Dutch is an advantage
- Comfortable working with figures and operational systems
- Open personality, excellent eye for detail, and the resilience to handle challenges with grace
Salary and Benefits
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Ref.nr.:174527-UZP-NL-FPC-230211 - RT196499061