Wat betekent dit voor jou?.
Your new job and office
FoodTech is hot! If you’re looking to make great impact in our Albert Heijn stores and supply chain with impact and scale, then keep reading.🙂
The company:
About AH Technology, food retail reinventors Albert Heijn goes way back, more than 130 years, to be exact. Food shopping is synonymous with the Albert Heijn brand for millions. We didn’t achieve this with a complacent, ‘hey, if it works today, it’ll work tomorrow’ approach but by continually rethinking our propositions and staying plugged into our customer and employee demands. Over 1,200 stores? Check. The leading online food retail platform? Check. We build it, we run it, and we love it.😉
So, what’s next? We want to accelerate our transition into a hybrid Food & Tech company by leveraging technology to enable future-proof food shopping. Our goal is to make better food more easily accessible to everyone. At AH Technology we do this with our own engineering teams and our partners to create technology solutions that make that make shopping more straightforward and inspiring to our customers. We invest heavily in tech. That includes investing in your career! Are you ready to reinvent how millions buy and enjoy their food?
The job
As a Service Integration Manager for our Stores and Supply Chain you manage our large estate of hardware, infrastructure and networks together with our partners to ensure a smooth experience for both our employees and customers. This is not something that you will be doing alone as you work closely together with our AH engineering teams to make these elements an integral part of our technology platforms and solutions. We are aiming to create the next generation AH technology ecosystem where we enable continuous innovations by our product teams. This is how you will reinvent food retail. Join AH Technology as a Service Integration and Management (SIAM) Professional and become a vital asset to our dynamic and forward-thinking team. We thrive on challenges, think big, and operate at scale, collaborating closely with engineering teams, hardware, and infrastructure partners in our Stores and Distribution Centers.
In this role, you will be the linchpin in our Service Integration & Management team with the following capabilities:
- in-depth knowledge of SIAM processes to govern and manage Store and DC infrastructure vendors, fostering collaboration and enhancing end-to-end service quality.
- Strong technical foundation, particularly in ServiceNow and observability, driving the implementation and integration of seamless SIAM processes, ensuring a holistic approach to service management.
- Takes the lead in evolving ITIL frameworks to the next level of IT service management. Harmonizing these frameworks with our DevOps practices, creating a cohesive and efficient service ecosystem.
- Incorporate vendor Service Level Agreements (SLA's) into end-to-end critical chain operations, ensuring a cohesive approach to service delivery.
- Integrate business demands with a service portfolio encompassing infrastructure and hardware-related activities, driving strategic alignment.
- Collaborate with partners and engineering teams to embed DevOps and cloud (native) technology stacks within our Stores and DC infrastructure. This integration enhances the efficiency and resilience of our service ecosystem. Your contributions will be instrumental in supporting our engineering teams to achieve excellence.
Your day-to-day activities will involve:
- Foster relationships with various stakeholders, including partners, vendors, and engineering teams, ensuring open communication and collaboration. Strive to evangelize resiliency engineering throughout the entire chain.
- Take responsibility for managing end-to-end Service Level Agreements (SLA's) of our vendors, working towards the implementation of Service Level Indicators (SLI) and Service Level Objectives (SLO) as part of our critical chains.
- Incorporate the infrastructure and hardware landscape into the AH Tech standard Observability and DevOps tooling for E2E observability
- Drive the technical implementation and integration of vendor solutions into our ecosystem, enhancing the efficiency and effectiveness of our IT operations (ITOM).
- Drive SIAM processes in collaboration with vendors such as IT Asset Management, Service Portfolio and Release Management, contributing to the ongoing improvement of our IT service environment.
- Apply your analytical mindset to identify structural improvements in our IT infrastructure, enhancing performance and operational efficiency.
- Act as the first point of contact for our stakeholders and the business, ensuring a consistent and high level of IT service quality. Is this you?
To become successful as our new Service Integration Manager, you bring a Technology/IT Engineering Master’s or Bachelor's degree and proven experience with implementing and improving Service Integration and Management processes and technology:
o Service Design and Transition
o Service Catalog and Portfolio Management
o Service Level Management, Reporting & Analytics
o Observability (Service Monitoring) o Supplier management
o IT Asset Management o Continuous Service Improvement
o Incident & Problem Management
o Change & Release Management
- Proven experience in use of ServiceNow ITSM and ITOM
- Proven experience in use of DevOps (operational) tooling, e.g. Grafana, Prometheus, OpsGenie, GitHub, etc.
- Experience and understanding of implementing DevOps practices
- Knowledge and understanding of public cloud, e.g. Azure
- Strong communicator in Dutch and English.
What we offer.
At Albert Heijn we aim to grow, and this is only possible if you grow along with us. As we work together to build our brand and your career, you can count on (based on 40 hours per week):
An annual salary between 75k - 105k including holiday allowance. Depending on your level of seniority and experience;
A minimum of 20 days paid vacation, optionally 12.5 days extra. Do you want to take that extra time off, or would you rather convert the extra days into discounts or sell them for cash? You’re the end boss!;
Flexible working hours;
Access to a challenging training curriculum – AH Tech Academy;
An excellent pension plan where we as an employer contribute 4,5 more than you as an employee;
A travel allowance or a NS-business card for traveling to and from Zaandam by train;
Attractive discounts on various insurance policies;
10% staff discount on groceries in all Albert Heijn stores, to a maximum of €300 per year;
A free Mijn Albert Heijn Premium membership with many benefits;
A company laptop and telephone.
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Solliciteren
Stuur je sollicitatie in via deze website.
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Gesprek
Als je aan het profiel voldoet nodigen we je snel uit voor een gesprek in de winkel.
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Mogelijkheden
Samen bekijken we de mogelijkheden voor jou in de winkel zoals de verschillende werktijden en welke plek het beste bij je past.
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Welkom!
Zijn we allebei enthousiast? Dan kun je snel beginnen! Welkom.
Wat we vragen?
- True tech-savvy
- Passion for your expertise
- Inspiring leadership