BedrijfsomschrijvingSegway-Ninebot is a global company that manufactures and sells luxury electronic goods and has a regional EMEA office in Amsterdam.
The company started in 1999 with inventor Dean Kamen, who invented the product that Segway is known for, the personal transporter. After years of selling the products to tour operators, security, police, warehouses and other B2B solutions, the company merged with Chinese company Ninebot in 2015. The combined company now focuses on the research and development, design, manufacture, distribution and sale of short-haul transport products for both businesses and consumers; You can think of various types of scooters, scooters and other electric means of transport.
Since the merger, the product range has expanded rapidly to include products in the micromobility category, as well as fun and robotics solutions. The ultimate goal is to promote the evolution of the products to become the world’s leading provider of mobile robotics solutions.
FunctieomschrijvingYou are responsible to deliver an excellent service experience to our distributors, retailers, dealers and end consumers as well, manage day-to-day business and develop appropriate standards and processes to continuously elevate the overall service experience. This position interacts with all corresponding departments and our other offices located in Europe, to provide and process information in response to (technical) inquiries, concerns, complaints and other product related questions.
Duties & Responsibilities:
• Customer focused: support distributors (B2B) either by telephone or electronically concerns or complaints
• Manage 3rd party repair centers performance in your countries
• Obtain and evaluate all relevant information to handle inquiries
• Operational excellence: you must understand and own every aspect of the service center’s performance
• Advise and follow up on customers on technical queries
• Direct requests and unresolved issues to the designated resource
• Communicate and coordinate with internal departments
• Maintain relationship with kick scooter retailers and service center
• Creation of after sales process and repair network for e-scooters
Functie-eisenQualifications:
• Bachelor degree in a technical area
• Minimum of 3 years’ experience in a service (related) role
• Excellent knowledge of customer service principles and practices
• Technical acumen is required – you must develop a knowledge of all Segway products
• Knowledge of administrative procedures
• Able to work independently and exercise good judgement
• Fluent in English, both verbal and written
• Advanced use of Microsoft Office
• Effective communication and interpersonal skills for collaborating with diverse teams and stakeholders.
• Proficiency in diagnosing and troubleshooting technical issues
• Knowledge of inventory management principles and supply chain processes.
• Strong organizational skills with the ability to manage schedules and prioritize tasks.
• Proactive and positive attitude
• Team player and strong customer oriented skills
• Problem analysis and problem-solving
• Stress tolerance
ArbeidsvoorwaardenYou will receive a good salary and will work in an attractive and challenging position at a unique and progressive market leader in the field of micromobility. You will receive 25 vacation days, a laptop and a company phone. You will also be given every opportunity to develop and develop yourself and you will take the next step together with Segway-Ninebot!
SollicitatieprocedureE-mail