DHL Supply Chain is part of the DHL Group and a global market leader in logistics solutions. The locations in Wijchen and Nijmegen support leading customers and operate in a fast-paced, dynamic environment. Collaboration, customer focus and continuous improvement are key, with plenty of room for personal development and initiative.
Functieomschrijving
Your responsibilities
Handling customer enquiries via email and phone
Managing and monitoring customer orders
Processing order and shipment information in administrative systems
Coordinating with internal departments regarding order status and delivery
Identifying and resolving issues or deviations in the order process
Providing timely and accurate information to customers
Performing additional administrative tasks related to customer service
Functie-eisen
What do you bring?
At least VMBO-level working and thinking ability
Administrative and/or customer service experience, preferably within logistics
Good command of the Dutch and English language, both written and spoken
Strong communication skills and a customer-oriented mindset
Accurate working style and ability to set priorities
Comfortable working with computers and administrative systems
Arbeidsvoorwaarden
What do we offer?
A customer-focused role within an international organization
Working in a dynamic and growing logistics environment
Opportunities for development and career growth
A collegial working atmosphere with short lines of communication